How AI-enabled ERPs take business to a new level

ERP Systems are being completely transformed as more providers integrate AI into their operations. From taking over routine tasks all the way up to predicting when machines are going to fail, AI is using ERP’s vast data in incredible ways.

 

    The first benefit is that AI frees employees from the boring, repetitive daily interactions, allowing them to focus on analytical and creative tasks instead. Actually, using AI-enabled ERP Software allow managers to discover entirely new patterns and therefore redirect their efforts to higher-value activities.

 

    Imagine an ERP that can actually learn. This will have a very deep and direct impact on the performance of the organization as a whole. Putting AI hand in hand with the experience of the persons working it will dramatically enhance personal performance, thus, opening a much wider scope for the managers to direct their efforts more efficiently. Also, it will enhance KPI tracking on all organizational levels, and even suggest better and more accurate KPIs.

 

    A perfect example of the power of the human & the machine combined is the KLM Airlines approach to their social media customer service. They implemented deep learning AI based customer response software that analyses. The software processes more than 60,000 customer questions and answers, and the number keeps growing, because the machine continues to learn and improve overtime. How it works also gives a perfect balance between analysis, human experience, and human interaction. When a customer service agent receives a question, the software suggests an answer, and It’s up to the service agent to use it or not.

 

     Travel agents will benefit from this new technology on so many levels too. Starting from analyzing their organization wide KPIs, AI enabled ERPs can directly impact marketing and sales of the agency. Through an accumulative deep learning AI module, it can analyze all of the company previous data, and see completely different patterns on a deeper level, and then it would be able to suggest better operations, and majorly enhance the strategic planning and future forecasting of the organization.

 

    The potential of AI-enabled ERP solutions is immense, though it requires a complete make-over in the company processes, and a lot of adapting to change in the beginning of the implementation process. Generally, there are a number of steps to take before you can embark on an ERP implémentations. We’ll discuss them later ahead.

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