The top 5 benefits of using a basic CRM software


It’s vastly known, yet shocking, that only 10% of travel related businesses around the world use some sort of a CRM. Many think that small businesses do not require a CRM software. However, we tend to believe that small businesses will be the most beneficiaries out of it. Because customers engaging small and medium enterprises are demanding, and require a personal touch to turn them into long term customers. Moreover, small businesses always need to converting new sales leads. A CRM software helps in organizing all information and takes the business to a higher level of professionalism.


If you’re still using the old-fashioned spreadsheets to track your sales leads & customer database, then this is for you. If you think CRM softwares are solely intended to replace spreadsheet, this is where you went sideways. A good CRM solution doesn’t only help organise your contact list with a few notes on the side, on the contrary, they also help you track communications, order history, invoices, and much more. Moreover, the benefits of CRM grow as your company grows, but Let’s discover the top 5 benefits of using a basic CRM.


  1. Higher conversion rates
    A basic CRM will help you analyze which deals have the highest potential and also shows you why you lost that deal from before with the client. This helps you to identify where your sales team need to focus to accomplish a higher conversion rate.
  2. Communication & Centralized information
    Businesses thrive through efficient communication both internally and externally. Customers expect that anyone who picks up the phone should know what they’ve purchased, what promises have been made, what communications have occurred, and what goals they want to achieve using your product or service. CRMs help you achieve this level of unity inside your business, which will ensure you never lose a customer because he couldn’t reach his personal advisor.
  3. Enhanced Customer Support
    A CRM solution can help you track customer complaints and assign it in an optimized manner. This will help you make sure that you never have any uncontrolled situations which could go out of proportion and does damage to your business.
  4. Reporting
    Now that you communicated efficiently, shared information effectively, and handled your customers problems professionally. What’s next is to keep close track of your KPIs on a personal level. With the use of spreadsheets only, it will be almost impossible to keep track of your entire company’s KPIs, along with the really important metrics you need to boom in the market. Here is where a CRM software steps in to solve the dilemma. You can run hundreds of reports on a CRM to help you see what’s working, what’s not, and what needs improvements.
  5. Growth and scalability
    With these four capabilities of a CRM, you are on the fastest track of success. Your growth potential quadruples, at least, when you know what’s in your sales pipeline and how it works. What kind of customers you serve best? What markets / campaigns are working and why? How accurate is your sales forecast? With the help of all of the information and reporting in a CRM, you can better project your future opportunities more accurately.


1- HERE Maps (iPhone – Android)
HERE WeGo is one of only a few serious competitors to Google Maps in the navigation app space. It features a simple, elegant interface with mapping options all over the world. You can download maps for offline use in your region. That should help in areas with spotty data connections. HERE also shows you traffic information (where available), public transit maps, and you can customize by saving places for quick directions later. It’s all free to use. There is also a map creator app that can let you alter maps as well.

2- Google Maps (iPhone – Android)
Google Maps has come along in leaps and bounds over the years, and now offers such a solid array of features that many people won’t need to look any further than the Android default. Along with turn-by-turn directions, multiple view options, detailed route information, live traffic updates and everything else you’d expect from a self-respecting navigation app, Google Maps really does offer nearly everything. However, if you want to use it offline, you’ll need to download the area of the map that you want to use in advance. If you do that, you obviously don’t get those traffic updates anymore though, as they require a connection. In August this year, Google Maps on Android got a few new offline features, like the ability to download multiple areas to your phone and select to use Google Maps in ‘WiFi-only’ mode when you have a spotty network connection.

3- Sygic GPS Navigation & Maps (iPhone – Android)
The most advanced navigation Rely on world-class GPS Navigation trusted by 200 000 000 drivers.

4- City Maps 2Go (iPhone – Android)
City Maps 2Go Off Line Map Pro version gives unlimited access to maps and travel content covering all available destinations worldwide with life long update. The free version of City Maps 2Go is limited to five destinations of your choice. This app offers detailed offline maps, in-depth travel content, popular places, and insider tips.
You can search and find the best restaurants, shops, attractions, hotels, bars, etc. Search by name, browse by category or discover nearby places using your device’s GPS – even without an internet connection. This map apps can use share your favorite places, create your reviews and ratings of your favorite places, share tips and recommendations with friends and other travelers.

5- Galileo Offline Maps (iPhone – Android)
Galileo Offline Maps for iOS offers you offline vector maps and offline search. There is no limit on the number of countries/regions you can download for pro version. Galileo map provides monthly updates with less space and works fast. This app offers multiple languages support and offline search.

6- MAPS.ME — offline maps. (iPhone – Android) is another free navigation app and GPS app. It features offline maps, turn by turn directions, and updated maps via OpenStreetMap. There is also bookmarking locations, offline searching, traffic data (where available), and worldwide support. It’s about as close to a Google Maps competitor as it gets. It should work for most people most of the time. Some have reported some issues here and there, but nothing overly worrisome. The app is completely free with no in-app purchases.

7- Pocket Earth (iPhone – Android)
Pocket Earth Map app works entirely offline with GPS. This iOS Offline Map app offers detailed and interactive worldwide maps with more than 100,000 places. You can personalize the maps to show the info you want, save your multi-stop itineraries for offline navigation. Pocket Earth Offline Maps Pocket Earth Offline Maps App can find out about thousands of interesting places like hotels, restaurants, bars, tourist sites, even get the metro and public transit info. You can search the info with more than 50,000 detailed Wikivoyage Travel Guides and more than 1 million Wikipedia articles in 7 languages.

8- TripAdvisor Offline City Guides (iPhone – Android)
FREE city guide with the restaurants, attractions, hotels and reviews you love from TripAdviso.

9- Scout GPS Navigation, ETA, Maps & Traffic (iPhone – Android)
Scout – the only app that lets you chat, plan Meet Ups, share your ETA and get turn-by-turn GPS voice directions.

10- tripwolf – Travel Guide & Offline Map (iPhone – Android)
tripwolf, your travel guide with over 600 destinations worldwide. Get to know your destination even before your arrival and plan your trip.